Software Engineer Problem Solver

Leo Reading

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Leo Reading

Software Engineer and Problem Solver From the USA

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Customer Service Should Never be an Infinite Loop

I am starting to feel like I'm living in a world where real customer service is a thing of the past.  Everyone is jumping on the automation bandwagon, and why shouldn't they?  Hell, it's my job to enable that movement!  There are certain things that should not be automated though.  One of those things, is customer service.   Don't get me wrong, ticket systems, phone systems, FAQs, auto-escalations, these are all great and helpful tools to customer service agents, but they should not replace the need to hire high quality customer service representatives who care about not only your company, but more importantly, your customers.   Anyone who follows me on Tiwtter probably already knows that I'm having an issue with Microsoft.  Long story short, I've been battling with one of their automated systems...

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